Standard processing time for all orders of twelve (12) or fewer Broncos is 1-3 business days.
Standard processing time for all orders of thirteen (13) or more Broncos is 10 business days.
Business days are Monday through Friday and exclude federal holidays.
All orders are shipped free on board (FOB) from our facility in Fargo, North Dakota.
Shipping is only available in the 48 contiguous states; contact Customer Service if you require shipping elsewhere.
Orders will ship FedEx Ground.
Tracking information will be sent via email.
If a package is lost in transit, please contact our Customer Service team at firstname.lastname@example.org as soon as possible to provide your tracking number and to file a claim. Customer Service is unable to reship a lost item without the tracking number and a lost package claim.
Please contact our Customer Service team at email@example.com to request a cancellation of your order. Any cancellation requests received after your order has shipped will not be processed.
All returns must be requested by contacting our Customer Service team at firstname.lastname@example.org within 10 days of receiving your order. The customer is responsible for return shipping.
All returns are subject to a twenty (20) percent restocking fee. In the event your order is damaged during shipping, please contact our Customer Service team at email@example.com with photos of the damaged item(s) as well as the packaging, and we will work with you to resolve the matter with the shipping company.
If it is deemed necessary to re-ship an item due to damage, our Customer Service team will provide you with a shipping label to return the damaged item.
A replacement item will not be shipped until the damaged item is in transit to our facilities in Fargo, North Dakota.
Any authorized refunds will require five (5) to ten (10) business days for reimbursement to the original form of payment, less restocking fee.