Warranty Claim Procedure
In the event that a warranty claim needs to be filed, follow the procedure below. During the warranty claim process, you will be required to submit the product type, serial number, a copy of your warranty registration, and a copy of the invoice and/or date of purchase.
- Submit a claim by filling out the Warranty Claim Form.
- All claims require a Warranty Claim Form to be completed by the customer. Be sure to fill in the required fields with a detailed description of the symptoms of the breakdown, failure, or malfunction of the product.
- ReechCraft will assist in determining the next steps and the appropriate course of action.
- ReechCraft will attempt to determine at first contact whether the problem is covered under warranty. If there is any doubt, you may be asked to return related parts and/or components to the factory for inspection and/or return. A Return Materials Authorization (RMA) with the necessary shipping instructions will be provided. ReechCraft is not responsible for product shipped back to our manufacturing facility without an RMA.
- If the warranty claim has been approved, ReechCraft will supply replacement parts, product, or repair at no charge (this does not include shipping costs; shipping must be covered by the customer). If warranty claim approval is pending, parts must be purchased at normal pricing terms and a credit or refund will be issued at such time the claim is approved. ReechCraft’s obligation and liability on any products that ReechCraft has determined to have been defective in materials or workmanship shall be limited to the repair or replacement of the product, at the sole option of ReechCraft.
- If the warranty claim has not been approved, any items or product shipped back to ReechCraft for inspection may be returned to the original owner at the original owner’s own shipping expense.
- Upon approval of the claim, and if a credit is due over and above the replacement of parts, ReechCraft will either apply a credit or refund to the same method of payment used to purchase the parts or apply a credit to the customer’s ReechCraft account good toward future purchases.
- Labor, travel time, mileage, lost income, downtime, and shipping/freight costs are not covered under this warranty.
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- Date of Purchase
- Product Type
- Serial Number
- Invoice Number
- Copy of Warranty Registration
- Copy of Invoice
- Detailed Description of Symptoms
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